The Sonic Management Group - Customer Service Training

Customer Service Training

SNAIR Pro^sm
Customer Service Training

SonicMG is now offering the SNAIR Pro Inbound Call Training to the general public. SNAIR Pro – a dynamic program designed to deliver a consistent inbound approach to answering your customers and prospects. This course has been exclusively available to SonicMG members since 2008. Since its beginning, SonicMG has certified over 150 people from over 40 companies.

SNAIR Pro incorporates best practices in all aspects of inbound call training:
      •Introduce the 5 principles of communication
      •Review the 4 main types of calls any business receives
      •Better identify prospects who call into the business
      •Role Play example scripts and scenarios
      •Interact with other Front Office Staff (FOS) from across the country
      •Create customized scripts and scenarios
      •Create an Elevator Pitch for your office

How is the class structured?
SNAIR Pro classes meet over a 6 week period for 60 minutes via webinar. Classes are limited to a maximum of 15 people to ensure direct interaction. Your staff will gain perspective and insight from others in the same position from across the country.

Cost Effective!
SNAIR Pro combines the interaction of onsite training with the cost savings of a cheesy DVD!
-Onsite trainings can vary in cost from $2500-$7500!
-Non-interactive DVD packages can run from $250-$500!

Service Guaranteed!
100% satisfaction guaranteed. Although it’s unlikely, if you are dissatisfied with the training, we will refund 100% of your purchase price, no questions asked.

What’s Included?
SNAIR Pro’s 6 week course includes the following:
      •All course materials
      •Webinar information
      •Exclusive access to our online forum community
      •One-on-One interaction with instructor
      •Sonic Certification status (includes periodic secret shopping standards checks)

Don’t just answer your phone… answer your customers!
Sign up for the next available class today!
-$495 per person

Still not convinced?
Click here to request more information.